We take feedback from our customers very seriously and have an internal complaint resolution team to assist with managing any concerns or complaints quickly and fairly.
Please make a complaint directly through our website: https://brighte.com.au/complaints/ Alternatively you can call us, on 1300-274-448 (BRIGHTE) or email us at firstname.lastname@example.org so we can address your issue as soon as possible.
If you require accessibility or disability support, please see Brighte's options here.
We are also a member of an external dispute resolution scheme and in the unlikely event that your complaint cannot be resolved directly with Brighte, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA is a new external dispute resolution scheme that replaces the Credit & Investments Ombudsman (CIO). AFCA will provide fair and independent financial services complaint resolution that is free to use:
• Online: www.afca.org.au
• Email: email@example.com
• Phone: 1800 931 678 (free call)
• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001