I would like to make a complaint about my Brighte payment plan, whom can I speak with?

We take feedback from our customers very seriously and have an internal complaint resolution team to assist with managing any concerns or complaints quickly and fairly.

Please make a complaint directly through our website: https://brighte.com.au/complaints/  Alternatively you can email us at customerrelations@brighte.com.au so we can address your issue as soon as possible.

If you require accessibility or disability support, please see Brighte's options here. 

We are also a member of an external dispute resolution scheme and in the unlikely event that your complaint cannot be resolved directly with Brighte, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA is a new external dispute resolution scheme that replaces the Credit & Investments Ombudsman (CIO). AFCA will provide fair and independent financial services complaint resolution that is free to use:

• Online: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

© Copyright 2019. Brighte Capital Pty Ltd (ABN 74 609 165 906). Australian Credit License Number 508217. All applications for credit are subject to Brighte’s credit approval criteria. Fees, Terms and Conditions apply.