Electrify 2515 FAQs

• How does the subsidy work?
• Are solar panels included?
• Are electric vehicles (EVs) included?
• Who organises quoting and installation? Do I get a choice of tradies/vendors?
• Can I purchase 1 appliance at a time?
• What appliances/items are subsidised by the Pilot?

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Getting Started with Brighte

• How do I change or update my account details that my repayments come out of?
• AplyID & Verifying your identity
• How does a vendor become Brighte accredited?
• Responsible Payment Plans
• Will Brighte affect my credit rating?
• What type of payment plans does Brighte offer?

Payments & Fees

• How do I request a refund of my repayment?
• How do I make one-off payments for my existing Brighte account?
• What if I am having difficulty making my repayments?
• Are there any hidden fees in the Brighte 0% Interest Payment Plan?
• What are the fees associated with my Brighte 0% Interest Payment Plan?
• Can I pay my account off early?

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Brighte 0% Interest Payment Plan

• How to reuse your Brighte 0% Interest Payment Plan
• Can I pay my account off early through the Brighte Portal
• How Brighte 0% Interest Payment Plan works for Homeowners
• How do I reset my password using the Brighte Portal?

Brighte Green and Personal Loan

• How is interest calculated?
• What does the comparison rate mean?
• What can I purchase with a Brighte Green or Personal Loan?
• What are the fees associated with the BPL
• What are the fee’s associated with the BGL?
• How do I make a one-off payment

How to use the BrightePay App

• How to log into the Brighte app
• How to track your payments
• How do I update my personal details?
• How do I reset my password using the Brighte app?
• How can I check how much I have remaining?
• Make a one-off payment using the Brighte app

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Technical Support

• Accessibility Services
• How to download the Brighte app
• What if I think my Brighte account has been compromised?
• How do I close my account?
• How can I change or update my account details that my repayments come out of?

State based information

• Feed in tariffs explained

Installation - what you need to know

• Connecting your solar and next steps
• Checking your solar system is working

Integrations

• Brighte - Bank Verification

Making a Complaint

• I would like to make a complaint about my Brighte payment plan, whom can I speak with?

Guidelines for Website & Social Media

• Homeowner Marketplace Guidelines

Energy

• Concessions, Grants and Rebates
• Standard Retail Contract
• Direct Debit Request Service Agreement
• Life Support