What if I am having difficulty making my repayments?

What if I am having difficulty making my repayments?

At Brighte we understand that there are unexpected life events or unforeseen changes that can happen, making it difficult to meet your repayments.

What is financial hardship?

Financial hardship occurs when a customer has the intention of paying but is unable to meet their Brighte repayment obligations. Through formal hardship assistance, a customer is expected to be able to recover from their financial difficulty. Many people find themselves in financial hardship at some point in their lives, and the incidence of financial hardship is more common than people think.

We realise that sometimes unforeseen circumstances can impact a customer’s ability to pay their ongoing obligations. A few of the most common instances that can affect a customer’s ability to pay include:

• Income or expenditure changes;

• The loss of a job or a reduction in working hours;

• A significant life event, such as the loss of a loved one or the breakdown of a relationship;

• Injury or illness; or

• Natural disasters or emergency events

Customers often overcome financial hardship and repay their debts with time if they give it a chance.

Brighte is committed to helping our customers that may be experiencing financial difficulty. Our hardship team will try to find you a suitable solution to manage your payments whilst you get back on your feet.

How do I apply for hardship assistance?

For finance – call Brighte on 1300 274 448 (Brighte) or email us at hardship@brighte.com.au

⁠For energy – call Brighte on 02 9062 6330 or email us at support.solar@brighte.com.au

Our business hours are Monday to Friday 9am to 8pm.

We will be asking you questions about your situation, to make sure we provide you with the right assistance. All requests for assistance will be treated in the strictest confidence as we work together to find a solution.

We'll only disclose or use information in accordance with the requirements of the Privacy Act 1988 and Brighte’s Privacy Policy and Credit Reporting Privacy Policy.

© Copyright 2019. Brighte Capital Pty Ltd (ABN 74 609 165 906). Australian Credit License Number 508217. All applications for credit are subject to Brighte’s credit approval criteria. Fees, Terms and Conditions apply.